FAQ

Questions & Answers

Frequently asked questions

Do you provide free estimates?

Yes, we offer free initial consultations and estimates. During the consultation, we’ll discuss your project requirements, budget, and timeline to provide an accurate estimate.

Project timelines vary based on the scope and complexity of the work. After the initial consultation, we’ll provide an estimated timeframe and keep you updated throughout the project.

Absolutely! We’re happy to work with you to create a design that matches your vision and complements your home. We can suggest ideas based on your goals, budget, and available space.

Yes, we are fully licensed and insured with QBCC License #15344937. We hold $10 million in Public Liability and Product Liability insurance, as well as $250,000 in Property in Care insurance.

  • Structural Warranty: We offer a structural warranty for six years and three months from the completion date, covering any structural defects.
  • Non-Structural Warranty: We provide a 12-month warranty from the completion date for non-structural defects.

We use high-quality materials tailored to each project’s needs. We can recommend materials based on durability, aesthetics, and budget, or work with materials you may have in mind.

Yes, we collaborate closely with a designer for technical projects that require council approval and detailed project planning.

In Queensland, council approval is often required for deck rebuilds or renovations, especially if structural changes, height increases, or proximity to property boundaries are involved. Approval may be needed in the following cases:

  • Structural Changes: Changes to the deck’s structural integrity or design.
  • Height and Size: If the deck is over 1 meter above ground or exceeds 10 square meters.
  • Proximity to Boundaries: Approval ensures compliance with setback rules.
  • Heritage or Zoning Restrictions: Properties in heritage zones or with specific zoning requirements.

Yes, if your project requires permits or approvals, we’ll guide you through the process and manage the necessary paperwork to ensure compliance with local regulations.

Each project is unique. We regularly update our pricing to ensure accuracy. Typically, we work on a fixed-price contract to provide transparency and avoid unexpected costs.

Payments are typically structured with a deposit at the start, progress payments based on milestones, and a final payment upon completion. We’ll provide a payment schedule in the project proposal.

We understand adjustments may be needed, and we’ll do our best to accommodate changes. However, depending on the nature of the changes, additional costs or time may be required.

If you experience any issues or need adjustments after completion, please reach out to us. We stand by our quality and are committed to ensuring you’re satisfied with the results.

We primarily serve the Sunshine Coast area. If you’re outside this area, please contact us to see if we can accommodate your project.